Tuesday, January 6, 2009

"Those who think it cannot be done should stay clear of those who are doing it."

I read that on the wall at Lakeside Lutheran High School last night. It made me think about the time I called the cellphone company, begging to get Dan's phone back with some very important photos on it. Do you know what the woman told me?

"IT CANNOT BE DONE."

Not possible. Nope. Could I talk to her manager? Nope. Because there are millions of phones that get returned to that facility and they do not have a way to track one out of a million. Frustrated and upset, I made a chain of phone calls which started with the post office in Lake Mills, strung onto the post office of the city where the phone was shipped (several calls within the same organization on that one), then onto the customer service department of Signal (the company that the insurance is through). It was then I finally heard what I wanted to hear...
a woman named Jackie told me, "I will do some checking and get back to you. I'll see what I can do."
At that point, she could have been blowing sunshine where it doesn't belong, but hey, that's what I wanted to hear and she said it.
But did she mean it?
About two weeks later, she left a message with Shelli, telling her she found the phone and where would I like it mailed back to?
Unbelievable.
She did it. Jackie performed the IMPOSSIBLE. She tracked down one phone out of a million. Perhaps she should be our next President! That is amazing! Even more of a surprise when the phone-in it's pitiful, runover by a tow-truck misery-arrived-I believe on Dan's birthday!!

And so I ask you...are the one who says it cannot be done? Or the one that the others should stay clear of?

Just my random thoughts that maybe should be kept to myself, but today I decided to share!

1 comment:

Heather said...

that's great inspiration! love it!